Job Title: Assistant Manager Department: Operations Location: Manila, Philippines Position Type: Full time Job Description We, at Coforge, are hiring for an Assistant Manager - Business Support is responsible for day-to-day supervision, coordination, and uplift of the Executive Assistant (EA) and Senior Leadership Support (SLS) cohort. The role ensures high-quality administrative services (diary/meeting management, travel, correspondence, expenses, CRM/WIP reporting) are delivered consistently, while driving workflow allocation, process improvements, stakeholder satisfaction, and team capability. Reporting Lines Reports to: Manager - Business Support (EA/EATL/SLS) or Operations/People Leader Direct reports: Executive Assistants (EAs) and Senior Leadership Support (SLS) professionals Key stakeholders: Partners/Directors, Executive Assistant Team Leaders (EATLs), Operations/Resourcing, HR/People Teams, Risk/Compliance Key Accountabilities People Leadership & Coaching: Provide day-to-day supervision, coaching, and feedback to EAs/SLS; support performance cycles (goal setting, quarterly check-ins, reviews); coordinate leave cover and onboarding/offboarding activities. Operational Excellence: Uphold standards for correspondence, diary/meeting management, minute-taking, domestic/international travel arrangements, events support, timesheets/expenses, CRM/WIP administrative reporting. Resource & Workflow Management: Allocate workload across the cohort based on demand, skill set, and service ratios; track utilization, address bottlenecks, and ensure continuity during absences. Stakeholder Management: Build strong relationships with Partners/Directors and cross-functional teams; proactively manage calendar conflicts and priorities; facilitate smooth communication and timely issue resolution. Process Improvement & Change: Identify inefficiencies; implement enhancements to tools/processes; champion adoption of new technologies and ways of working. Risk, Quality & Confidentiality: Ensure adherence to firm policies (including Independence and Risk); safeguard confidential information; monitor compliance on mandatory training and operational controls. Knowledge & Capability Uplift: Share best practices; curate guidance and training for EA/SLS cohort; support capability building and knowledge management. Business Support & BD Assistance: Oversee quality of RFP/tender support (editing/formatting), CRM data quality, client team administration, and general operational support. Key Performance Indicators (KPIs) Service delivery SLAs met (e.g., travel booked on time, meeting logistics error-free, diary conflicts resolved within targets). Compliance: Timesheets/expenses submitted on time; mandatory training completion; zero critical Risk/Independence breaches. Quality: Low defect/redo rates on correspondence, minutes, and reporting; stakeholder satisfaction scores. Operational metrics: Balanced support ratios; effective absence/leave coverage; timely CRM/WIP updates. Engagement & capability: Cohort participation in knowledge-sharing; training completion; demonstrable skill uplift. Continuous improvement: Adoption rates for new tools/processes; measurable cycle-time reductions. Skills & Competencies Strong people coaching and day-to-day supervision skills. Advanced planning, time management, and prioritization. Stakeholder engagement, communication, and conflict resolution. Operational discipline in diary/meeting management, travel, and expenses. Data accuracy in CRM/WIP reporting and use of productivity tools (e.g., Microsoft 365). Change advocacy and technology adoption. High integrity and confidentiality; adherence to Risk and Independence policies. Qualifications & Experience Bachelor's degree or relevant diploma preferred; equivalent experience considered. 3-5 years in executive/business support roles, including supervisory exposure. Experience coordinating teams and workflows in professional services or corporate environments. Working Conditions May require reasonable additional hours and responsiveness after hours to deliver role requirements. Work on-site presence for key meetings/events as needed.