HR Service Delivery Manager

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 8 days ago
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: HR Shared Service - Global Payroll Manager WORK SETUP: Hybrid RESPONSIBILITIES: Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following: . In-depth understanding of Benefits processes supported by Accenture for different geographies. Drives activities to meet requirements (e.g., timelines, quality, and costs) & does whatever is needed to complete the task on time and error free. . Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required. . Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. . Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client. . Escalate issues and seek advice when faced with complex issues/problems. . Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing. . Creates a logical plan, realistic estimates and schedule for an activity or project segment. . Ensures progress, issues and agreements are properly documented and acted upon. . Assist Team with performing 'Root Cause Analysis' on issues faced and suggest appropriate corrective and preventive actions OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3 SKILL AND QUALIFICATIONS: . Open to college undergraduate with relevant work experience . With at least 7 years of Global payroll experience with 5 years in a leadership role . Experience in SAP #LI-PH About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces .Join Accenture to work at the heart of change. Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

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