HR Delivery Operations Support Business Analyst, Officer

Citigroup

  • Taguig City, Metro Manila
  • Permanent
  • Full-time
  • 8 days ago
At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.HR Partner & Delivery sits at the center of Citi’s HR business solutions. This newly created team future proposition is to provide guidance and coaching to managers on all employee life-cycle processes, solving day to day HR needs for employee by leveraging technology to provide simple and effective employee focused processes.We’re currently looking for a high caliber professional to join our team as HR Delivery Operations Support Business Analyst, Officer - Hybrid based in Manila, Philippines. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:· Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.· We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.· We empower our employees to manage their financial well-being and help them plan for the future.· Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.· We have a variety of programs that help employees balance their work and life, including generous paid time off packages.· We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.This role will support the HRP&D team to deliver process design and re-engineering solutions, ensuring the employee and manager experience is foremost in the design thinking. This role will be an individual contributor role reporting to the Head of Process Design and Re-engineering. Working in an agile environment partnering with project managers and specialist supporting process change.The HR Delivery Operations Support Business Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the HR Operations - Core Team. Additionally, this role serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.In this role, you are expected to:
  • Update help content used by Knowledge Hub end users to service client inquires, as needed
  • Execute work assigned, including annual review certification and change requests
  • Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
  • Conduct needs assessment and update content or develop content related solutions according to business requirements
  • Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
  • Monitor work progression ensuring completion of assignments by requested due date
  • Ensure consistent application of team process controls
  • Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you’d ideally have the following skills and exposure
  • 2-5 years relevant experience
  • Proficient in Microsoft Office
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Self-motivated and detail oriented
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills
Education:
  • Bachelor’s degree/University degree or equivalent experience.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Take the next step in your career, apply for this role at Citi todayhttps://jobs.citi.com/deiOther tasks include:
  • Review and provide insights on metrics and STS processes to identify solutions and solve for documentation gaps.
  • Metrics Review
- Participate in Global Metrics Review and partner with the STS Region Leads to identify root cause issues of trends and propose sustainable solutions. * Translate the business' needs into data requirements and documents.- Review and Update SOPs, Standardize Documents according to Citi Style Guide, Document any system rules or reporting definitions, Team Meeting Agenda Slide - High level monthly overview of updates, Standardize Shared OneNote, Update TEAMS and routines to review and archive outdated information​. * Focus Straight through processing (STP)- Understands access needed for different systems and what roles within systems produce what results​.
- Work with the SNOW team to find what efficiencies we can get from workforce management, case management, systems or processes. * Produce productivity solutions- Create user stories for system enhancements. "As a XX, I need to be able to". "As a customer, I want to access XX". ​ * Data Analytics- Has a strong data analytics drive and is able to work with developers and understand basics of systems programming to build customized reports for the business.​
- Create Region Daily Reporting Dashboard to include all daily results and VOC results in one location​ * Reporting Trends​- Supports ad-hoc global reporting requests, find trends in the data and areas where business actions are required
- Implement a Monthly Trends Tracker ​ * - Executive support reporting
  • Act as a Liaison
- ind the need, fill the need. Understand changes and the big picture of what needs to be communicated, trained or retrained. Quality, Pillar VOC Results, Escalations between pillars, Start getting involved in all the pillar meetings.​Job Family Group: Operations - CoreJob Family: Operations SupportTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.

Citigroup