Work Location: Vertis North, Quezon City Schedules: Shifting schedules / Graveyard Work Arrangement: On site Preferably who can start ASAP and with solid Financial background Overview Responsible for the profitability and management of call center operations activities of a very large, multiple and/or complex LOB&aposs / client/s / account/s / program/s that contribute to the acquisition, satisfaction and retention of client contracts/agreements. Provides strategic direction and guidance to the managed account/s. Acts as the primary interface of clients and maintains cordial and effective working relationships with them. Ensures the achievement of KPI&aposs and metrics through proactive management of the operations teams and active coordination with various support teams. Ensures that all client/s / account/s / program/s processes and procedures are adhered to and that individual/team/program metrics are consistently improving. Required skills + qualities (technical): Bachelor's Degree in any course, preferably Business or Business Management. Completion of all PEP courses, HR for Non-HR, Basic WFM Orientation, LEAD, OnTrac Six Sigma Yellow Belt, Financial Acumen Three (5) to five (8) years Call Center Operations, Customer Service, Business Process Outsourcing experience in a Senior Managerial capacity (Technical/Telco account) Show more Show less