Customer Service Representative - Remote (Philippines)
Ofload
- Manila City, Metro Manila
- Permanent
- Full-time
- Develop and manage relationships with existing customers
- Support the Operations team at Ofload in the daily business
- Handling inbound queries via phone, email, live chat and social media
- Proactively contacting our carriers to confirm delivery status and obtaining necessary paperwork
- Listening and engaging with customers directly, to understand their needs, continually providing updates with a customer first approach
- Ensuring all communication is accurate and of a high standard.
- Record and modify customer information on our database
- Verifying proof of deliveries to ensure they meet specific requirements and communicating to carriers in circumstances where they need to be rejected
- Data entry, ad-hoc administrative tasks when needed
- A driven and flexible approach, embracing our values
- Exceptional communication skills, fluent English
- Highly organised, self motivated with excellent attention to detail
- Customer Service experience preferred
- Proficient at using data software, including MS Excel
- Demonstrate initiative, with the ability to multitask and prioritise in a fast paced environment
- We are growing and you will be someone who is comfortable with change in a fast paced environment.
- Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
- Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
- Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
- Annual learning and development budget to support your professional growth
- Paid volunteer leave to support the causes that matter to you
- Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.