Customer Service Concierge | Global Luxury Chauffeur Services Account
TDCX
- Cebu
- Permanent
- Full-time
- Up to P1500 EGC for passing recruitment milestones plus P2000 EGC when you show up on Day 1 of training (promo period April 1-May 2, 2024)
- 15% monthly performance incentives*
- Attendance bonus
- HMO and life insurance coverage on day one.
- Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
- Fast-track promotions and competitive packages.
- Employee Assistance Program and Mental Health Consultations.
- And many more!
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
- Create a Peace of mind to our Platinum Guests: deliver great customer service to Blacklanes most important and demanding customers.
- Create a relationship with our guests: being the single point of contact for them and trying to fulfill their needs - nothing is too fancy for us.
- Collaboration with our chauffeurs: make sure that only the best chauffeurs will be assigned to our Platinum guest bookings.
- Stakeholder Management: Collaborate closely with the client as a stakeholder to ensure alignment on priorities and activities.
- Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat
- Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.
- Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
- Develop and maintain a vast knowledge of Blacklanes products and latest offerings.
Bossjob