Duty Manager
Filinvest Group View all jobs
- Mabalacat, Pampanga
- Permanent
- Full-time
- Operations Oversight - Supervise day-to-day hotel operations, ensuring all departments deliver consistent, high-quality service
- Guest Experience - Handle guest concerns, assist with VIP arrivals/departures, and ensure a welcoming, service-oriented environment
- Team Leadership - Provide guidance to staff, enforce standards of excellence, and coordinate with department heads on performance and issues
- Revenue Management - Support room sales strategies, monitor occupancy, manage room allocations, and identify upselling opportunities
- Coordination - Work closely with Housekeeping, F&B, and other departments for room readiness, special requests, and seamless guest service
- Quality Control - Conduct regular inspections of guestrooms and public areas to ensure cleanliness, maintenance, and compliance with standards
- Bachelor's degree in Hospitality Management, Business Administration, or a related field
- Proven experience in hotel operations (Front Office or Rooms Division), with at least 2-3 years in a supervisory role
- Strong leadership and decision-making skills, with the ability to manage multiple departments simultaneously
- Excellent guest service and problem-solving skills, with the ability to handle complaints and resolve issues promptly
- Good understanding of hotel systems, room revenue management, and operational procedures
- Strong communication and interpersonal skills, with the ability to coordinate effectively with cross-functional teams
- Willing to work in Clark