Operations Manager in Food and Beverage

Manila City, Metro Manila
Permanent
Full-time

2 months ago
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AvantePH is looking for an experienced Operations Manager on behalf of our client in the food and beverage industry. This role is responsible for leading and managing daily operations across multiple restaurant branches, ensuring high service standards, operational efficiency, and consistent brand execution to support customer satisfaction and profitability.Key Responsibilities:1. Store Performance Oversight

Supervise day-to-day branch operations to ensure cleanliness, food safety, service quality, and adherence to brand standards
Conduct regular site visits, audits, and branch performance evaluations
Identify operational issues and implement corrective action plans promptly

2. People Management & Training Oversight

Lead and coach Area Supervisors and Branch Managers to achieve strong team performance
Ensure consistent implementation of SOPs and training programs across branches
Work with HR to manage labor discipline, proper scheduling, and staff engagement initiatives

3. Inventory, Cost Control & Supply Chain Coordination

Monitor inventory accuracy, waste management, and cost efficiency
Coordinate with procurement for timely and cost-effective delivery of supplies
Approve and control operational expenses in line with budget

4. Customer Experience & Brand Consistency

Ensure each branch provides a consistent, high-quality guest experience aligned with brand standards
Monitor customer feedback and address concerns efficiently
Recommend service improvements based on customer insights and operational data

5. Operational Reporting & Continuous Improvement

Prepare and review weekly/monthly operations reports (sales, labor cost, incidents)
Identify areas for improvement and lead operational efficiency projects
Collaborate with other departments such as Marketing, Training, and Business Development for aligned efforts

Key Performance Indicators (KPIs):

Store audit and compliance scores
Customer satisfaction or complaint resolution rate
Labor cost-to-sales ratio
Food cost variance and inventory discrepancy rate
Number and timeliness of resolved operational issues

Required Traits and Values:

Strong leadership and team management capabilities
Detail-oriented, organized, and results-driven
Proactive and service-oriented problem-solver
Strong interpersonal and communication skills
Resilient and adaptable in fast-paced restaurant operations

RequirementsQualifications:

Bachelor’s degree in Business, Hospitality Management, or related field
At least 5 years of experience in food and beverage operations, with proven success in managing multi-store teams
Strong background in restaurant P&L, labor management, and cost control
Proficient in Microsoft Excel, POS systems, and analytics dashboards
Willing to travel frequently across multiple branches in Metro Manila

AvantePH