Sr. Specialist, S2P Central Services

• As a Sr. Specialist, S2P Central Services (AP Admin), you will be responsible for managing incoming queries and requests related to Invoicetrack, ensuring smooth operations and system functionality.
• Your role includes analyzing and resolving process and system errors, forwarding complex issues to the appropriate teams, and handling user administration, including granting permissions for non-admin roles in Invoicetrack.
• You will also monitor the Invoicetrack system, ensuring all interfaces function as expected while prioritizing and escalating critical issues, validating error corrections, and maintaining accurate process documentation.
• Additionally, you will be responsible for creating and updating process manuals as needed to ensure documentation remains current and reliable.

• Preferably bachelor's degree in finance, Business Administration field or any relevant field of study.
• Knowledge and experience with procurement process.
• Proven ability to effectively address complex or sensitive challenges by recommending, influencing, and implementing solutions, engaging stakeholders at various organizational levels as needed.
• Strong customer service orientation, coupled with an adaptable and open mindset.
• Exceptional analytical capabilities, strategic thinking, and the ability to manage and prioritize tasks effectively.
• Demonstrated affinity for IT systems and technology.
• Preferably working experience with Invoicetrack or any invoicing tool and ServiceNow.

Boehringer Ingelheim