At Finyon Global , we harness the power of talent to drive the future of fintech. We&aposre looking for innovative minds from Asia and Africa to join our mission in shaping the next wave of financial technology. We're looking for a Technical Account Manager (TAM) to support merchants by providing strategic technical guidance, assisting in API integrations, and ensuring a seamless and value-driven experience with our products. The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you! What You Will Be Doing Develop Product and Technical Expertise: Gain a deep understanding of our products, technical stack, and merchant needs to provide exceptional support and solutions. Act as a Strategic Partner: Go beyond simply addressing customer questions by identifying underlying issues and offering proactive, strategic solutions that maximize the value of our products for the merchant. Primary Technical Contact: Serve as the main technical advisor for merchants, guiding them through the integration process, troubleshooting, and ensuring compatibility with our systems. Assist with API Integrations: Support merchants in integrating with our systems via REST APIs, providing hands-on assistance and clear technical documentation. Monitor and Optimize Integrations: Track and optimize system performance during the initial integration period, resolving issues, and enhancing conversion rates. Maintain Technical Documentation: Regularly update and refine technical documentation to ensure merchants have accurate, easy-to-follow information. Collaborate with Product Development: Work closely with product teams to propose and implement tailored solutions or enhancements based on merchant feedback. Build Long-Term Relationships: Foster strong partnerships with merchants, acting as a trusted advisor throughout their journey, and proactively addressing their technical and business needs. Requirements: Education: Bachelor's degree in engineering, computer science, or a related field such Sales with a strong Technical background. Technical Skills: Proficiency in SQL, REST APIs, and experience with Postman for API testing. Familiarity with MySQL and a solid understanding of Java OOP to troubleshoot and identify system behaviors. Strategic Thinking: Ability to analyze customer inquiries, uncover the root cause of issues, and propose solutions that go beyond immediate needs. Problem-Solving Skills: A proactive and innovative approach to resolving technical challenges, focusing on long-term value for the merchant. Additional Experience: Experience with New Relic, Linux, or similar systems is a plus. Previous experience working closely with customers in a technical role is highly desired. Communication: Exceptional interpersonal and communication skills in English to effectively engage with both technical and non-technical stakeholders. Analytical and Adaptable: Strong analytical mindset, attention to detail, and ability to adapt to evolving requirements and challenges. Show more Show less