Aftersales Assistant Manager

Sprout Solutions

Quezon City, Metro Manila
Permanent
Full-time

20 days ago

Key Responsibilities

Lead and manage the nationwide after-sales service team (~15 staff)
Oversee repair and maintenance of all agricultural machinery under service
Ensure service jobs are completed on time, with accurate reporting
Monitor and improve customer satisfaction and response times
Coordinate with suppliers for spare parts and warranty claims
Train and mentor technicians; develop skill improvement plans
Manage service scheduling during peak agricultural seasons
Travel to client sites and service hubs to oversee operations and quality
Improve existing policies and SOPs for faster, more efficient service
Use Odoo (or similar systems) to track jobs, parts, and performance metrics

Qualifications

Education: Bachelor’s degree in Agricultural Engineering, Industrial Technology, or related field
Certifications: Service Management certification preferred
Proven experience managing field service teams and improving service processes
Agricultural machinery, heavy equipment, or technical services background preferred
Must have a valid driver’s license and be willing to travel frequently nationwide
Strong leadership, problem-solving, and communication skills
Familiarity with ERP/CRM systems (Odoo experience a plus)

Associate / Supervisor Sales and Marketing Information Technology / IT 1 opening Bachelor's degree graduateMAKE YOUR BEST CAREER MOVE YET!Join one of the fastest growing tech companies in the Philippines. Get to enjoy a fun-filled work culture that empowers you to do your best work!ABOUT USSprout Solutions is a software-as-a-service (SaaS) company that aims to deliver the best automated HR and payroll solutions for the Philippines. We want to help all types of businesses grow with our suite of cloud-based HR and payroll software to streamline and simplify processes.Here at Sprout, we want people who are driven to make things better than they were before. We desire individuals who are brave and courageous to bring positive change, no matter how small or big it is. We are committed to revolutionize the Philippine economy by building world-class software with the power of local talent.SPROUT CULTURESprout’s mission is to transform the way HR works in emerging markets. As a company, we want to help the Philippines move forward through technology, doing what we do best. Despite that, we’re proud to say that Sprout has one of the most fun work cultures in the country!We love getting things done, while also having some fun in between. Be part of an agile startup that is young, energetic, and committed to helping the Philippines move forward.FUN THINGS WE DOWeekly fun things:Being fit and healthy is a top priority at Sprout! Healthy lunch Mondays, Muay Thai Tuesdays and Thursdays, Wellness Wednesdays – these are the things we do every week! We also have sports programs like basketball and badminton, as well as weekly free massage and Zumba sessions for all employees. We’re also proud to have a CEO who’s also a professional Muay Thai fighter – how cool is that?Sproutings (Sprout Outings):Here at Sprout we prioritize our employees’ well-being – that’s why we go on trips outside the city twice a year to unwind, relax, and bond together. All of us work hard for most of the year, which is why we love to explore the outdoors and chill out whenever we can!Monthly gatherings:To celebrate our company milestones and career achievements, we gather around every month over food and drinks. There’s a different theme every month which brings out talent and creativity in everyone!--JOIN US TODAY!We’re excited to know you and see how you fit with Sprout!Send in your application and we’ll get back to you soon. :)

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