Associate Application Engineer, Atlassian
- Philippines
- Permanent
- Full-time
- Support the design, implementation, and administration of Tyler Technologies' Atlassian platform applications, including Jira Software, Jira Service Management, Confluence, and Jira Product Discovery.
- Monitor and analyze application performance across all corporate Atlassian applications, ensuring stability and reliability.
- Serve as the first line of support for corporate Atlassian application users, addressing platform support requests and troubleshooting issues.
- Assist in the integration of Atlassian applications with other enterprise systems and business processes.
- Plan, test, and deploy service packs, hotfixes, updates, and patches during off-peak hours; maintain associated test environments.
- Contribute to the logical and physical design of Atlassian application systems, ensuring consistency and alignment with existing architectures.
- Analyze business requirements and map to shared Atlassian applications and capabilities.
- Create and maintain technical documentation, including data sheets, system integration guides, user guides, and new product evaluations.
- Support efforts to research, evaluate, and recommend emerging technologies, products, and solutions related to the Atlassian ecosystem.
- Collaborate with IT and other departments on platform strategy, including capacity planning, upgrades, and long-term roadmap alignment.
- Perform routine administration tasks, including user and group management, permissions, project configurations, and data cleanup.
- Help drive workflow optimization and business process improvements using Atlassian tools and best practices.
- Assist in documenting standard processes, system configurations, and internal training materials.
- Learn and apply automation techniques using tools such as Atlassian Automation, ScriptRunner, and Power Scripts to streamline and scale platform functionality.
- Participate actively in team standups, planning sessions, and knowledge-sharing activities.
- Engage with and learn from senior engineers and platform experts, contributing to a collaborative and growth-focused team culture.
- Stay current on Atlassian platform updates, marketplace offerings, community best practices, and new feature releases.
- Bachelor's degree in computer science or related field, or comparable work experience
- At least 2 years of experience supporting software platforms or applications in an IT environment.
- Familiarity with Jira, Confluence, Jira Service Management, or similar collaboration tools.
- Experience supporting SaaS applications.
- Basic understanding of business process mapping, workflows, or automation.
- Exposure to scripting languages such as JavaScript or Groovy is a plus.
- Basic understanding of ITIL concepts or service management frameworks is a plus.
- Strong analytic problem-solving skills and attention to detail.
- Able to find root causes of problems and quickly determine efficient solutions
- Interest in and ability to learn Atlassian tools and ecosystem.
- Can anticipate risks and mitigate in the moment
- Comfortable under high-stress and exhibits poise and focus
- Excellent communication and interpersonal skills; able to collaborate with technical and non-technical users.
- Must be able to work with very little supervision in a highly charged and fast paced environment