About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:Customer FirstPush BoundariesCritical ThinkingBuild for ScaleLess is MoreWin as OneWe never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!About the roleAt Klook, we're on a mission to give travelers a world of joy from attractions and tours to local transportation and staycations. We've upped our game when it comes to the products ready for people to explore, and we need someone to help evangelize it.Klook's growth in the U.S. depends on earning and nurturing advocacy that inspires travelers before they book, as well as real-time support when they expect it. We're looking for a scrappy community builder who lives and breathes Reddit threads, Facebook groups, Discord servers, and the subtle art of brand voice. You'll own day-to-day engagement, content programming, and community health across platforms, providing an important and valuable brand touchpoint where travel conversations are happening.Key responsibilitiesCommunity Building & AdvocacyManage Klook's official subreddit, Discord server, Facebook page and other platforms as needed; participate in user discussions, monitor sentiment, dispel inaccuracies, escalate risks, etc.Develop strategies that nurture new members from “lurker” to “power user,” rewarding UGC, reviews, and itinerary swaps.Cultivate relationships with Reddit communities, Facebook groups, Discord participants, and influencers; turn them into brand ambassadors and beta-testers for new opportunities.Content CollaborationPartner with internal teams to improve the customer and potential traveler experience with our products.Develop content and messaging playbooks that help grow Klook's presence across online communities.Develop a voice in the community that helps establish the Klook brand.Insights, reporting & experimentationTrack subscriber growth, engagement rate, watch-through, share-of-voice, and sentiment; translate findings into weekly dashboards and A/B tests.Share feedback loops with Product and CX to improve traveler experience.What you'll bring2+ years managing social or forum-based communities; at least one year each running brand channels on Discord, Facebook and Reddit.Fluency in Discord structure (channels organization, events, community guidelines, etc.), Facebook engagement (member onboarding, embedding, sponsored and gifted exchange posts) and Reddit culture (memes, flair, moderation tools, AMAs).A passion for travel and travel planning!Confident writer with a knack for adapting tone across travel subcultures.Experience defusing conflicts, enforcing guidelines, and managing crisis comms.What you'll getCollaborative, global team with a long runway for growth.Medical, dental, vision, 401(k) with match, 15 PTO days, cell stipend, and a Klook Joy Allowance for-naturally-more travel.Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We're dedicated to creating a welcoming and supportive culture where everyone belongs.Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.An Agency must obtain advance written approval from Klook's Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
