Job Title: Community Manager (CX & Influencer Management)Contractor Fee: $1,600/month (USD)Work Arrangement: RemoteEngagement Type: Independent ContractorCommitment: Full-time (Approx. 40 hours/week)Company Overview:Tidal is a Direct Placement Agency that helps job seekers find job opportunities for real growth. We work with stable, responsible businesses experienced in remote hires and are excited to welcome international team members. Tidal is owned and operated by consumer brand owners and operators. We have offshore team-building experience and aim to help businesses leverage global talent.About This Role:We’re looking for a people-first, highly organized Community Manager to support one of our growing e-commerce clients. This role is split 50/50 between Customer Support and Influencer Management. You’ll be managing CX tickets via Zendesk and engaging with customers across DMs and ad comments, while also helping grow and manage a network of influencers and affiliates. If you're the kind of person who thrives in a fast-moving remote team and loves connecting with people online, this might be the perfect fit. If things go well, there’s room for this role to grow into a full-time Influencer Manager position.Key Responsibilities:Source and outreach potential influencers and affiliates at scaleManage influencer and affiliate relationships, including follow-ups and campaign coordinationHandle customer support tickets via Zendesk with empathy and efficiencyRespond to DMs, ad comments, and social media engagement in a timely, brand-aligned mannerSupport the full-time influencer manager with coordination tasksTrack and organize influencer campaign performance and feedbackFlag common CX concerns and escalate urgent issues when neededMonitor and moderate community conversations across platformsContribute ideas for improving influencer collaboration and CX flowsProvide weekly reports on influencer metrics and customer engagement trendsSoftware/Platforms/Tools:ZendeskInstagram, Facebook, TikTokGoogle Sheets or Excel (for reporting)Influencer marketing platforms (e.g., Upfluence, Aspire, or similar)SlackLoomGoogle WorkspaceQualifications:At least 3-5 years of freelancing experienceStrong English communication skills (C1C2 proficiency)Proven experience managing influencer and affiliate partnerships at scalePrior background in customer support, preferably using ZendeskFamiliarity with managing social DMs and ad comment sectionsStrong communication and writing skillsExcellent organizational and time management abilitiesComfortable balancing multiple priorities across CX and influencer workData-literate with the ability to track and report basic metricsExperience working remotely in a fast-paced team environmentGrowth mindset and a proactive, team-player attitudeShift Schedule:Monday to Friday, 9:00 AM 5:00 PM US PST