Social Media Customer Support Representative

Marketect Media

  • Philippines
  • ₱26,000-35,000 per month
  • Permanent
  • Full-time
  • 29 days ago
We are seeking a dedicated and proactive Customer Service Representative to join our team. The ideal candidate will be responsible for handling email inquiries, addressing customer complaints, processing order adjustments, managing refunds, and engaging with customers on social media platforms. We are looking for someone who is passionate about providing exceptional customer service, possesses excellent communication skills, and demonstrates a strong work ethic. This role requires a genuine desire to contribute to the success of our business.The RoleJOB RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
  • Email Management: Respond promptly and professionally to customer inquiries, received via email. Provide accurate information and solutions to resolve customer issues effectively.Maintain organized records of customer interactions and transactions.
  • Complaint Resolution: Address customer complaints with empathy and understanding.Investigate issues thoroughly and take appropriate action to resolve customer concerns.Follow up with customers to ensure their satisfaction and loyalty to our brand.
  • Order Adjustment: Assist customers with order adjustments, including modifications, cancellations, and exchanges.Coordinate with other departments to ensure timely processing of order changes.
  • Refunds Control: Process refunds in accordance with company policies and procedures. Monitor refund requests and ensure compliance with refund guidelines.
  • Social Media Engagement: Monitor and respond to customer inquiries, comments, and direct messages on social media platforms (e.g., Facebook, Instagram, Tiktok).
  • Engage with our online community in a friendly and authentic manner, reflecting our brand's tone and personality. Collaborate with the marketing team to address any social media-related issues or trends.
Ideal ProfileEXPERIENCE AND SKILLS REQUIRED:
  • Has experience in managing customer interactions on social media platforms is required
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and ability to empathize with customers.
  • Attention to detail and ability to multitask in a fast-paced environment.
  • Sincere commitment to adding value to our team and business.
  • Willingness to learn and adapt to new processes and technologies.
  • Ability to work independently and collaboratively as part of a team.
  • Flexibility to work occasional evenings or weekends, as needed.
  • Work ethic and reliability.
Job Type: Full TimeSchedule: First 2 weeks: Monday to Friday 8AM to 5PM EST // Monday to Friday 8PM to 5am PHT (they will shadow our CS Lead for training for 2 weeks here)After 2 weeks: Monday - Friday 2PM-10PM EST // Monday to Friday 2AM - 10 AM PHTSalary Range: PHP 26,000 - PHP 35,000 monthly, Depending on experienceBonus Package
  • Internet Allowance
  • Paid Time off
  • 13th month Pay
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • Opportunity to make a positive impact

Marketect Media