Talent Pool✨ Social Media Customer Service Representative
Metro Manila
Permanent
Full-time
11 days ago
About Us KITSCH is proud to be recognized as a self-financed, female-owned global accessory brand built on positivity and pure hard work. Established in 2010, with a business plan no longer than a paragraph, Kitsch has grown from door to door sales to selling products in over 27 countries across 20,000 retail locations worldwide. KITSCH is committed to creating high quality products that are effortless, elevated and easy to use. From fashionable shower caps to our viral towel scrunchies, we aim to evolve your everyday essentials. We believe that everyone should feel confident when purchasing our products no matter your hair type, style or budget. About The Role KITSCH is currently looking for two motivated and experienced Social Media Customer Service Representatives to join our growing Customer Support Team. He/she will be responsible for responding to Customer comments and messages, providing personalized product recommendations, and helping customers with their unique questions. What will be your responsibilities Respond to and resolve Customer outreach through Direct Messages and Social Media comments on Facebook, Instagram, TikTok and other Social Media Channels Troubleshoot and resolve complex Customer issues, including but not limited to Shipping Delays, Product Defects, Missing Packages, and Payment Issues Provide personalized Product recommendations based on Customer needs and preferences Escalate unresolved issues to the appropriate Departments and follow up until resolution Work closely with other Social Media Representatives and Customer Service Representatives to provide Mentorship and Guidance Maintain in-depth knowledge of our Product Offerings, Promotions, and Policies What are we looking for in you Education High-School Diploma or equivalent Preferred: College Degree Experience 2-3 years of Social Media Community Management 2-3 years of experience in Customer Service Background: Beauty or Retail Industry (Preferred) Required Skills Track-Record of Resolving Complex Customer Issues Social Media Management Software (Emplifi, Agorapulse, Hootsuite ) Customer Service Software & Tools Desired Skills Shopify & Connected Apps Soft Skills Empathy Problem-Solving Skills Customer-Oriented Skills Communication Skills About The Offer Headcount: 2 Type of Contract: Full-Time Contract Duration: 4-5 Months Start Date Training: October 1st Work: October 15th Modality: Remote Competitive Pay: $550/Monthly Our Values ????Intuitive - Proactive Problem Solver We're proactive, not reactive. When something doesn't feel right, we pause, speak up, and fix it with honesty and integrity ???? Takes Pride in Our Work - Accountability We own our work with pride. On-time delivery, thoughtful processes, and team-wide trust lead to great outcomes ???? Willingness to Sweep the Floors - Humble and Inclusive We lead with humility and support. No task is too small, and no voice too quiet. Everyone belongs A dynamic team An open mind for new ideas Growth growth and some more growth! Do you want to be part of our team We look forward to your application! KITSCH LLC is an equal opportunity employer. We are committed to work in an environment that supports, inspires, and respects all individuals and recruits on merit-based processes regardless of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship or other protected characteristics Powered by JazzHR z8cPtOeNlb Show more Show less