Virtual Front Desk Representative | Healthcare

Vector Outsourcing Solutions Phils., Inc.

  • Mandaluyong City, Metro Manila
  • Permanent
  • Full-time
  • 1 day ago
  • Responding to chats, inbound calls and outbound calls to patients, providers, and Healthcare Insurance companies regarding inquiries, appointments, and data verification.
  • Responding to Emails and Managing Voicemail and providing administrative support that includes data entry, record management, appointment-setting, and time-keeping.
  • Obtaining medical history by navigating through different Electronic Medical Records Systems.
  • Entering Patient Information using EHR
  • Maintaining database records
  • Collecting payment for cashpay/ copay/ deductibles.
  • Strictly adhering and complying with the HIPAA policy
  • Graduate of Bachelor's Degree (preferably in Medical, but not required)
  • Consultancy basis minimum of 6 months consultancy contract (subject for renewal)
  • 1 year BPO/ Call Center experience/ related experience (preferred, but not required)
  • Must have excellent English communication skills, both written and oral
  • Preferably with Prior Authorization and Medical Virtual Assistant experience
  • Preferably with EMR/EHR experience and knowledge with Medical Insurance
  • Must have an appointment-setting experience
  • Willing to work in shifting schedules, mostly night shift
  • Able to Work From Home, must have reliable internet connection
  • Work from Home
Other:
  • Equipment/ company computer is provided
Entry Level / Junior, Apprentice Health and Medical Business Process Outsourcing 5 openings Bachelor's degree graduateWe are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.Vision:To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer serviceMission:To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovationValues:TransparencyHonestyAccountabilityTrustResponsibilityEfficiencyAdaptabilityInnovationRespect

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