Director of Operations

  • Central Visayas
  • Permanent
  • Full-time
  • 15 days ago
About the Role As an Assistant Vice President (AVP) - Fraud Operations , you'll oversee large teams, ensure smooth delivery across multiple accounts, and guide managers to consistently meet fraud prevention and operational excellence targets. Key Responsibilities Lead and inspire a team of up to 250 associates. Directly manage at least 12 managers across multiple functions/accounts. Drive operational excellence, compliance, and fraud prevention initiatives. Oversee performance, process improvements, and risk mitigation strategies. Collaborate with senior leadership to achieve business goals. Must-Have Qualifications Current or past Senior Manager level (or above) . Proven experience leading a team of up to 250 associates . Track record of supervising at least 12 managers . Experience handling multiple functions or accounts . Based in Cebu or willing to relocate. Good-to-Have Experience in financial services, BPO, or large-scale operations. Exposure to risk, compliance, or fraud operations. Show more Show less

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