URGENT | German-Speaking Sales & Customer Service Representative - WFH, Midshift

Twoconnect

  • Metro Manila
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
We're hiring a Sales & Customer Service Representative. Someone who thrives on juggling multiple priorities, digging into admin processes, AND confidently handling customer interactions. You’ll be the go-to support for inbound and outbound queries, product explanation, sales conversion, CRM accuracy, and post-sale assistance.This isn’t a script-reading role. It’s an end-to-end customer journey position where initiative, commercial awareness, and attention to detail are essential.Customer & Sales Focus:
  • Answer inbound calls/emails with confidence and clarity across a multi-product insurance portfolio
  • Explain complex product features and exclusions in a way that’s human, not robotic
  • Qualify prospects and guide them from enquiry to purchase
  • Follow up warm leads to convert opportunities into sales
  • Manage post-sale support such as policy activation, document submission, and amendments
Admin, Tech & Process Backbone:
  • Log customer data and sales activity accurately in CRM and internal systems
  • Monitor and report on recurring questions or process gaps — suggest improvements proactively
  • Support internal workflows by triaging queries to the right departments
  • Help keep documentation clean, current, and compliant
  • Take initiative during downtime to assist with overflow admin tasks or team support duties
Requirements
  • 3–5+ years experience in a customer-facing, sales-driven role, ideally in insurance, finance, or professional services
  • Proven ability to close sales and manage customer journeys from enquiry to resolution
  • Strong written and verbal communication skills in German and English.
  • Confident, clear, and structured communicator with a high level of product understanding
  • Meticulous attention to detail with strong data and admin skills
  • Comfortable with CRM platforms, multichannel communication tools, and remote work software
  • Self-starter with excellent time management, able to work with minimal supervision
  • Ability to prioritise, multitask, and maintain professionalism under pressure
  • German language proficiency is a significant advantage and will be prioritised in shortlisting
BenefitsWhy Join Twoconnect?We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:
  • Work from home
  • Monday to Friday 3:00 PM – 12:00 AM PHT (adjustments will be made for daylight saving time)
  • Opportunities to work with leading companies in Australia and beyond
  • Comprehensive HMO and government-mandated benefits
  • Training programmes for career development
  • Engaging company outings, team activities and wellness sessions
  • Supportive, inclusive culture
  • Dedicated managers focused on your growth and success
We’re not your typical BPO — we’re a Managed Service Provider (MSP) centered on people and their success. Most of our roles are work from home, on day shift, and offer the chance to work directly with leading clients in Australia, New Zealand, and now the UK as part of their team.We offer a people-first culture where you're valued, not just counted.To learn more about us visit our socials:Website:Careers:LinkedIn:Facebook:Instagram:

Twoconnect