Support Que Coordinator (AU ICT Services, WFH)

Philippines
₱40,000-50,000 per month
Permanent
Full-time

1 month ago
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Salary: P40,000-P50,000 (Monthly Package)Schedule: Monday – Friday (06:00 AM - 03:00 PM Manila Time)What are we looking for?Skills Required:

Excellent written and verbal communication skills, with the ability to communicate with technical and non-technical audiences
Minimum 2 years ICT industry experience with similar responsibilities
Exposure to, and detailed understanding of technical concepts such as Networking, Compute, Storage, AV equipment, Servers, etc.
A methodical approach
Ability to coordinate a high volume of inbound support tickets

Nice to have:

Vendor certifications from one or more of the leading I.T. organisations, (CISCO, CompTIA)
Relevant tertiary qualifications

What will you do?

First point of contact for incoming support tickets.
Assigning support tickets to relevant teams/team members based on ticket contents and current work schedule.
Performing initial client contact via phone.

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.#ConnectOSCareers #JoinConnectOSEqual Employment StatementEmployment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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