Customer Service Support

Concepcion Industrial Corporation View all jobs

Muntinlupa City, Metro Manila
Permanent
Full-time

1 month ago

Job Summary:We are seeking a proactive and customer-focused Customer Service Support professional with experience in e-commerce. The ideal candidate will ensure a seamless customer experience by promptly addressing inquiries, resolving issues, and managing transactions related to orders, returns, and technical concerns.Key Responsibilities:

Respond promptly and professionally to customer inquiries across all communication channels (chat, email, phone, social media).

Utilize the company knowledge base and resources to provide accurate information and effective solutions.

Address customer needs, complaints, and concerns related to products and services, ensuring timely resolution.

Gather and document complete details for requests involving order modifications, schedule changes, returns, warranty claims, and technical issues.

Prepare and submit escalation requests for product replacements or complex issues when necessary.

Accurately log and document daily chat and customer service transactions.

Provide intraday hourly status updates to maintain visibility of operational performance and workload.

Collaborate with internal teams to ensure smooth operations and high-quality customer experience.

Qualifications: • Proven experience in customer service, preferably within e-commerce or retail operations.

Strong communication and problem-solving skills with a focus on customer satisfaction.

Ability to manage multiple tasks, prioritize workload, and work efficiently under pressure.

Familiarity with CRM systems, chat platforms, and e-commerce tools is a plus. • Detail-oriented with excellent documentation and reporting skills.

Associate / Supervisor Customer Service Consumer Goods 1 opening Bachelor's degree graduateConcepcion Industrial Corporation (CIC) is a leading provider of consumer lifestyle and enterprise solutions in the Philippines. Established in 1962 by Jose Concepcion Sr., the company began as a manufacturer and distributor of Carrier air conditioning units. Over the years, CIC has expanded its portfolio to include a wide range of products and services designed to meet the needs of Filipino homes and businesses.CIC operates through several subsidiaries, including Concepcion-Carrier Airconditioning Company (CCAC), Concepcion Durables Inc. (CDI), Concepcion Midea Inc. Philippines (CMIP), Concepcion Otis Philippines Inc. (COPI), Concepcion Business Services Inc. (CBSI), and Cortex Technologies Corporation (CTC). These subsidiaries offer products and services such as air conditioning, refrigeration, elevators, escalators, and small domestic appliances.With a history spanning over six decades, CIC continues to be a trusted name in the industry, committed to improving the lives of Filipino consumers through innovative and reliable products.

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