Operational Resilience Program Manager Principal (Night Shift)

• Lead and support Business Continuity and technology Disaster Recovery preparation and assurance activities across a global organization.
• Support drafting, maintenance, and continuous improvement of comprehensive Business Continuity and Disaster Recovery Plans.
• Coordinate business function and technology teams, exercises, and testing activities for various levels of Business Continuity and Disaster Recovery maturity.
• Facilitate pre-exercise planning sessions, define scope and success criteria, and produce detailed post-exercise reports outlining outcomes, gaps, and remediation plans.
• Track remediation action items and drive accountability to ensure recovery objectives are achievable and aligned with business requirements.
• Provide on-call support for the incident response process to support plan activation.
• Participate in post-incident reviews to identify opportunities for improvement.
• Build and maintain Crisis Management readiness processes, technologies, and response documentation as needed for event monitoring, leading activation and response steps as needed.
• Maintain strong working relationships with business function leaders, application owners, system administrators, and infrastructure teams, leading them through required planning, documentation, and exercises activities.
• Utilize Business Continuity Management System tools to manage plans, exercise records, and reporting.
• Lead annual documentation maintenance, review, and approval processes.
• Contribute to audit readiness efforts, supporting internal and external compliance requirements, and provide responses and required evidence of Business Continuity capabilities to customer requests.
• Apply all aspects of the Business Continuity Management lifecycle as needed, including:

• The Business Impact Analysis process
• Process and technology criticality determination, Recovery Time Objectives, and Recovery Point Objectives
• Business Continuity and Disaster Recovery Plan development
• Leading technology Disaster Recovery tests and functional Business Continuity exercises
• Develop and Implement Business Continuity Management related initiatives and awareness programs.
• Assist in the development and maintenance of program materials including framework, policies, and standards.
• Provide input to stakeholders regarding risk mitigation strategies to reduce operational risk profile associated with business processes or technologies and maintain continuity of operations.
• Stay informed of technology advances and industry best practices.

• 5-10 years of related experience
• Experience with ISO 22301 compliance
• Strong understanding of cloud architecture, SaaS delivery models, and high-availability infrastructure
• Solutions-oriented team player with demonstrated collaboration skills in a cross-functional environment
• Excellent oral, written and presentation communications skills
• Ability to work independently and collaboratively with cross-functional teams and all levels of management
• Project Management skills
• Strong analytical, conceptual, and problem-solving skills
• Willingness and ability to work a schedule aligned with North America business hours

• BCI or DRII certification or equivalent
• Experience using BCMS platforms, preferably Infinite Blue/Everbridge BCIC

Ceridian