Senior Manager-Consulting-Technology Consulting
- Cebu
- Permanent
- Full-time
- Client Portfolio Management - End of End owner of key accounts from IT Service delivery perspective
- IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders.
- Managing Business Growth (Ramp-ups)
- Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
- Driving Effectiveness of Compliance & Information Security as part of Service Delivery of client processes. - Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
- Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
- Major Incidents Database - Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
- Business Leaders
- All Technology Sub-Functions.
- Client Teams - especially Client Technology Teams.
- External Vendors - Primarily for Service Desk Management.
- Good understanding of
- Network (MPLS, Internet, Site to Site VPN)
- Systems, VDI Solution and business applications (Citrix, AWS, Horizon VMware, Zscaler)
- Voice (Avaya, Cisco Finesse, Ring Central, Genesys, AWS)
- Exposure to and knowledge of Data and AI initiatives and their implementation is an advantage.
- An industry recognized certification like ITIL / ITSM is an advantage.
- Understanding of Project management methodology
- Ability to interface and communicate at all levels within EXL and Client organizations.
- Understanding of Enterprise Business Processes, IT Process, Service Delivery is vital.
- Working knowledge of MS office, MS Project and Visio.
- Good presentation and interpersonal skills.
- Excellent problem solving skills in a cross functional environment
- Client stakeholder management
- Strong verbal and written communication skills
- Strong customer service orientation ability to connect with global customers and work with Global teams.
- Good listening and consultative skills.