Company Description Hiring Group distinguishes itself by setting the highest standards in helping companies and professionals find the perfect fit. We specialize in selecting, retaining, and motivating candidates across multiple industries, ranging from startups to nationwide companies. Hiring Group contributes to your venture's success by providing superstar candidates who will thrive within your company. Our team focuses on searching for software development, marketing, customer service, administrative, and executive staff, essential for building a solid team. We provide Equal Employment Opportunities (EEO) to all employees and applicants without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, genetic information, or reprisal. About the Role : We are seeking a highly motivated and detail-oriented Retention Assistant Manager - Assistant Project Manager to join our dynamic team. This role is crucial in supporting the development, execution, and optimization of our omnichannel customer retention strategies. The successful candidate will play a key role in project managing initiatives that enhance customer loyalty, reduce churn, and create seamless experiences across all customer touchpoints. This is an excellent opportunity for an individual with a passion for customer experience, data-driven decision-making, and strong organizational skills. Key Responsibilities: Omnichannel Retention Strategy Support: Assist in the planning and implementation of comprehensive omnichannel retention strategies aimed at improving customer lifetime value. Contribute to the identification of customer pain points and opportunities for enhanced engagement across various channels (web, mobile, email, social, in-store, customer service). Support A/B testing and experimentation of different retention tactics and messaging. Project Management & Coordination: Provide essential project management support for omnichannel initiatives, including developing project plans, tracking timelines, managing resources, and monitoring progress. Coordinate activities and communication between cross-functional teams, including Marketing, Sales, Product, Customer Service, IT, and external partners. Assist in defining project scope, objectives, and deliverables in collaboration with senior management and stakeholders. Identify potential project risks and issues and propose mitigation strategies. Ensure timely completion of project milestones and adherence to budget. Data Analysis & Reporting: Gather, analyze, and interpret data related to customer behavior, retention rates, churn drivers, and omnichannel performance. Assist in creating regular reports and dashboards to track key performance indicators (KPIs) for retention and omnichannel projects. Provide insights and recommendations based on data analysis to inform strategic decisions. Customer Journey Optimization: Support the mapping and analysis of customer journeys across all touchpoints to identify opportunities for improvement and personalization. Collaborate on initiatives to enhance the post-purchase experience, loyalty programs, and customer feedback mechanisms. Communication & Collaboration: Facilitate effective communication within the project team and with stakeholders. Prepare presentations and documentation for project updates and performance reviews. Qualifications: Bachelor&aposs degree in Marketing, Business Administration, Project Management, Data Analytics, or a related field. Proven ability to assist in managing projects and coordinating with multiple teams. Strong analytical skills with the ability to interpret data and draw actionable insights. Familiarity with CRM platforms (e.g., Salesforce, HubSpot), marketing automation tools (e.g., Braze, Iterable), and analytics software (e.g., Google Analytics, Tableau) is a plus. Skills & Competencies: Excellent organizational and time management skills with strong attention to detail. Exceptional written and verbal communication skills. Proactive problem-solver with a strong ability to anticipate needs and challenges. Ability to thrive in a fast-paced, dynamic environment. Customer-centric mindset with a deep understanding of customer needs and behaviors. Strong interpersonal skills and the ability to build effective working relationships across departments. Curiosity and a willingness to learn new technologies and strategies in the omnichannel and retention space. Show more Show less