Crew Onboarding Executive
- Metro Manila
- Permanent
- Full-time
- Assist crew and corporate clients with crew onboarding, e-wallet setup and card creation/shipping
- Coordinate with clients and internal parties on operational matters
- Handle customer inquiries and FAQs, escalating or resolving issues as needed
- Conduct e-wallet webinars and client visits to support customers as require
- Support the Commercial and Sales teams with customer-related questions
- Operational Support:
- Process e-wallet creation & card orders by collecting and accurate screening of user documents
- Assist with operational tasks and serve as a link between internal departments to resolve issues
- Collect documents based on standard operating instructions
- Reporting, Data & Improvement:
- Analyze customer behavior or data to identify needs and suggest improvements
- Proactively identify and suggest continuous improvement ideas
- Bachelor’s degree preferred.
- Minimum of 2 years of experience in account management, business process operations, customer support, within the maritime, shipping, crew management or BPO sectors.
- Proven track record of meeting or exceeding KPI targets.
- Strong interpersonal and communication skills, with the ability to present effectively to clients and stakeholders.
- Analytical mindset with a focus on data-driven decision making.
- Familiarity with industry practices, regulations, and emerging trends in crew management services, an advantage.
- Intermediate level knowledge in Microsoft Excel is required.
- Understanding of the Payment and financial service industry (advantage)
- Ability to collaborate in a team-based environment across functional disciplines and lines of business
- Strong analytical, problem-solving and organisational skills and the ability to manage several simultaneous task
- Competitive Salary and Bonus: We reward your expertise and contributions.
- Inclusive Onboarding Experience: Our onboarding program is designed to set you up for success right from day one.
- Marcura Wellness Zone: We value your work-life balance and well-being.
- Global Opportunities: Be part of an ambitious, expanding company with a local touch.
- Diverse, Supportive Work Culture: We’re committed to inclusion, diversity, and a sense of belonging for all team members.