Web Administrator (Shopify Plus)

Key Responsibilities

Own the daily operations and performance of our Shopify Plus stores
Proactively identify opportunities to improve site functionality, navigation, and user experience
Monitor and optimize internal search functionality to better align with customer behavior and marketing priorities
Ensure site content adheres to brand guidelines and provides a consistent visual experience
Content & Merchandising Updates - Manage homepage banners, seasonal content updates, and ensure timely publishing of product and collection pages in coordination with merchandising and marketing teams.
QA & Site Launch Readiness - Conduct regular site audits and pre-launch quality assurance checks for mobile responsiveness, broken links, app performance, and content accuracy.
Workflow Documentation - Maintain clear documentation of site changes, app configurations, and workflows using project management tools

Manage and maintain Google Tag Manager and Google Analytics 4 implementations
Ensure accurate tracking of eCommerce events, conversions, and marketing campaigns
Identify and troubleshoot data inconsistencies or drops in performance
Vendor & App Liaison

Serve as a point of contact for external partners including developers, app support teams, and Shopify support
Manage and troubleshoot third-party app integrations and recommend new tools as needed
Issue Resolution & Technical Support

Investigate and resolve issues related to order flows, checkout, product pages, and app conflicts
Log, track, and resolve bugs and outages in a timely manner
Site Enhancements

Recommend and help implement features that improve UX, conversion rates, and site speed
Collaborate with marketing, design, and merchandising teams to support campaign launches and seasonal promotions

Must-Have Qualifications

2+ years of experience managing Shopify Plus stores
Proficiency with Google Tag Manager and Google Analytics 4
Strong troubleshooting and problem-solving skills
Basic understanding of UX/UI principles and responsive design
Ability to work independently and respond quickly to issues or requests
Professional, can-do attitude with strong organizational and communication skills
Familiarity with maintaining design consistency and brand guidelines

Nice-to-Haves

Background in User Experience (UX) design or Conversion Rate Optimization (CRO)
Light development experience including Liquid, HTML, and CSS
Experience with Shopify Scripts, custom checkouts, or B2B Shopify features
Familiarity with TikTok Shop, Klaviyo, Lootly, Intelligems, Doofinder, Rebuy, or similar tools
Experience working with cross-functional teams (marketing, creative, operations)