Technical Writer / Product Documentation Manager

• Define a clear and intuitive content organization for different user types (technical users, business users, administrators).
• Develop user guides, FAQs, interactive tutorials, and technical documents.
• Work with the Product and Development teams to identify documentation needs.

• Write clear, accessible, and engaging documentation tailored to different audiences.
• Ensure continuous updates to documentation based on product evolutions.
• Manage translation and internationalization of documentation when needed.

• Structure and optimize the knowledge base on Zendesk.
• Establish publication and validation processes for documentation.
• Analyze user feedback to improve documentation experience.

• Work closely with Product, Support, Marketing, and Development teams to ensure the documentation meets user needs.
• Write release notes and detailed changelogs for each product update.

• Create video tutorials, infographics, and interactive guides to enhance user experience.
• Suggest improvements in the organization and format of documentation content.

• Proven experience in technical writing or product documentation, ideally in a software or SaaS environment.
• Proficiency in documentation management tools, particularly Zendesk.
• Strong ability to simplify complex concepts for different user types (business users, administrators, developers).
• Excellent writing skills in English
• Knowledge of Agile / SAFe methodologies (a plus).
• Experience documenting Self BI, Data Analytics, or Cloud-based platforms (a plus).

• Autonomous and detail-oriented in managing documentation.
• Strong analytical skills to explain complex topics in a simple manner.
• Curiosity and proactiveness to continuously improve user experience.
• Excellent communication skills to collaborate effectively with internal teams (technical, product, support).

Brixio