BPO Account/Process Trainer - Service Desk Financial
- Angeles City, Pampanga
- Permanent
- Full-time
- Quarterly performance bonuses
- Excellent career development opportunities and fast-track progression
- Support for a healthy work-life balance
- Free HMO and life insurance coverage for the employee and two dependents
- Located within the Central Business District area
- Certified as a great place to work
Training Needs Analysis:
- Accurately identify training requirements.
- Provide follow-up support on the floor to reinforce learning and enhance performance.
- Demonstrate comprehensive understanding of course development methodologies from start to finish.
- Show expertise in content creation and ensure the application of appropriate development methodologies.
- Utilize effective training techniques and methods for delivering sessions.
- Have basic knowledge of research principles to conduct research ethically and effectively, with guidance.
- Collaborate closely with various functions and stakeholders.
- Communicate effectively across different cultures with client teams.
- Build and lead cross-cultural teams.
- Manage conflicts effectively.
- Handle administrative tasks such as attendance tracking, agent evaluations, training feedback, utilization reports, scheduling, and coordination with TIG/Facilities.
- Efficiently schedule training sessions, optimizing available resources.
- Ensure training plans and delivery are completed on schedule.
- Identify opportunities to increase process and team efficiencies.
- Bachelor's degree in any field
- Minimum of 4 years of total BPO experience, with at least 2 years as a trainer within BPO or shared services
- Background or knowledge in Tech Support or Service Desk roles
- Excellent verbal and written communication skills
- Willing to work in shifting schedules in Clark
- Able to work onsite