Customer Success Representative

Pasig City, Metro Manila
Permanent
Full-time

2 months ago

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we're on a mission to make healthcare radically more accessible for all-and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we'd love to meet you!ResponsibilitiesRespond to member concerns and inquiries regarding plan and care availments through calls and messaging platformsAssess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approachWork closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as neededQualificationsBachelor's Degree preferably in a nursing or medical related fieldPreferably with experience in customer success, account management, or related fields.Proficient in English and Filipino, spoken and writtenExcellent interpersonal and verbal communication skills for team coordination and managing patient expectationsExcellent written communication skills - properly document conversations and escalate relevant cases to the teamCreative, strategic, and proactive in problem solving and identifying opportunitiesWillingness to work hybridOpen to a 11 AM - 8 PM shiftJoin our team as we revolutionalize healthcare in the Philippines-and beyond!✨ Day 1 benefits - because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
🚀 Grow with us - mentorship, career development, and learning opportunities to help you thrive.
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