Virtual Assistant - Order Processing & Customer Service (Strong Communication Skills Required)

• Process and manage repeat customer orders through Google Sheets and internal

• Review historical customer orders to anticipate needs and personalize service.
• Handle customer communications via phone and email with professionalism and clarity.
• Ensure order accuracy over speed, with a strong focus on double-checking work.
• Collaborate with department heads and tea mbers for smooth order handling.
• Maintain organized records and update systems with accurate order details.
• Adapt to existing systems (training provided) while learning potential new tools as

• Proven experience in customer service, order processing, or administrative support.
• Strong written and spoken English communication skills.
• High attention to detail, accuracy, and ability to double-check work.
• Proficiency in Google Workspace (Sheets, Docs, Gmail).
• Ability to handle phone calls confidently and professionally.
• Strong problem-solving skills and proactive mindset.
• Experience with order management or supply systems (preferred, but not required).
• Reliable internet connection and quiet work environment.

• Someone who values accuracy over speed and can ensure error-free work.
• A professional, customer-oriented individual who can build trust with repeat clients.
• A self-starter who can manage tasks independently while collaborating with team leads.
• Preference for candidates with experience serving school-related or institutional

• Competitive hourly rate based on experience.
• Full training on internal systems and company processes.
• Opportunity to grow within the organization as systems and responsibilities expand.

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