Billing & Collections Specialist (TMS0014)
- Makati City, Metro Manila
- Permanent
- Full-time
Location: Makati - Full-time onsite for the first 6 months | Transition to hybrid after passing the probation periodAbout Us:
At hammerjack, we're not just another outsourcing company - we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale.Our Impact:
Over the years, we've built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time.DUTIES AND RESPONSIBILITIESSupplier Billing
- Process, audit, and reconcile supplier invoices and electronic billing files.
- Verify carrier charges against contracted rates and service levels.
- Manage billing discrepancies, chargebacks, and supplier credit notes.
- Generate and distribute customer invoices in a timely and accurate manner.
- Manage both automated invoicing through electronic data processing systems and manual invoicing for non-automated clients.
- Respond to customer queries regarding invoices and provide clear reconciliations when required.
- Maintain and process billing data through TMS's proprietary billing engine and dispatch platforms.
- Perform data audits to ensure accurate mapping of supplier and customer billing information.
- Process manual billing uploads for carriers and clients not integrated into automated systems.
- Ensure compliance with internal billing procedures and financial controls.
- Support the finance team with month-end billing reconciliations and reporting.
- Identify opportunities to streamline and improve billing processes.
- Collaborate with sales, operations, and customer service teams to resolve billing-related issues.
- Previous experience in a billing, accounts, or data processing role within freight, logistics, or 3PL industry is an advantage.
- Previous experience using NetSuite also an advantage.
- Strong understanding of supplier-side billing and customer-side invoicing.
- Experience with both automated electronic billing systems and manual billing processes.
- High attention to detail and accuracy with large data sets.
- Strong analytical and problem-solving skills for reconciling discrepancies.
- Proficiency in Microsoft Excel and ERP/TMS systems (experience with Cubiic, NetSuite, or other logistics billing platforms highly regarded).
- Excellent written and verbal communication skills for liaising with suppliers, carriers, and customers.
- Strong attention to detail with a commitment to accuracy.
- Ability to manage deadlines and competing priorities.
- Collaborative team player with a proactive approach.
- Process-driven with a mindset for continuous improvement.
- Flexibility: Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance!
- Inspiring Workspaces: Our offices are strategically located and designed to fuel your best work.
- Free Unlimited Barista Coffee and Booze: Enjoy refreshments from our cafe and beverage bar.
- Dynamic Open Spaces: Conducive for productivity and creativity.
- State-of-the-Art Security: Ensuring your safety and peace of mind.
- Game Rooms: Take a break and unwind with our recreational facilities.
- Competitive Compensation: Your talents deserve to be rewarded! We help you negotiate with our clients.
- Professional Growth: Access to ongoing training and development opportunities to help you reach your full potential.
- A Supportive Community: Join a diverse and inclusive team that's dedicated to your success.
- Global Impact: Be part of something bigger and make a difference on a global scale.