Medical Billing Specialist | Collections
- Makati City, Metro Manila
- Permanent
- Full-time
- Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances.
- Perform collection calls to patients/residents to resolve outstanding balances and secure payments.
- Ensure accurate and timely documentation of all collection activities and account updates in the system.
- Communicate professionally and empathetically with patients, clients, and billers.
- Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards.
- Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately.
- Maintain confidentiality and adhere to HIPAA and data privacy policies at all times.
- Participate in training sessions, team meetings, and performance reviews as scheduled.
- Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned.
- At least 1 year BPO experience handling US Healthcare account
- Good Working knowledge with US Healthcare, Claim Denial / Rejections
- Excellent written and verbal English communication skills
- Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
- Amenable working onsite in Shaw Blvd, Mandaluyong
- Willing to work night shifts
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives