Klaviyo Email and SMS Growth Specialist

• Build all core Klaviyo flows: Welcome, Browse Abandon, Cart Abandon, Checkout Abandon, Post-Purchase, Winback, and Review/Upsell.
• Use advanced logic: conditional branches, profile filters, delays, exclusions, predictive analytics, quiz data, and order history.
• Diagnose broken flows (e.g. inactive triggers, conflicting logic, missing profiles) and fix immediately.
• Implement clean, performance-optimized flows with zero deliverability issues.

• Build and schedule SMS automations and campaigns inside Klaviyo.
• Manage quiet hours, compliance (TCPA), opt-ins, and unsubscribe logic.
• Optimize SMS timing, sequencing, content length, and performance tracking.
• Sync email/SMS sequences for maximum ROI across both channels.

• Coordinate and launch weekly campaigns: testing, tagging, QA, inbox preview, and reporting.
• Work with copy/design teams to finalize assets.
• Do light design edits yourself when needed (e.g. headline spacing, image swaps, link corrections, layout tweaks in Klaviyo’s drag-and-drop editor).
• Schedule and segment sends, manage approval process, and confirm inbox deliverability.

• Create precise segments using AND/OR logic, event data, engagement, predicted LTV, and custom properties.
• Run suppression logic, sunset flows, and bounce monitoring to keep sender reputation strong.
• Warm domains, manage reply-to addresses, and ensure high deliverability for cold starts.

• Run A/B tests across flows and campaigns:

• Subject lines, CTAs, blocks, logic splits, send times, dynamic vs. static content
• Set up clear hypotheses and success metrics.
• Report test results with statistical confidence and recommend next steps.

• Build weekly performance recaps:

• Revenue by flow/campaign
• Flow rankings
• Deliverability stats
• Engagement changes
• Learnings + test recommendations
• Know what the numbers mean—and what to do when they drop.

• Own timelines and updates inside Slack.
• Respond to internal and client messages clearly, fast, and with solutions.
• Handle basic task management, deadline tracking, and team coordination.

• Bachelor’s degree in a relevant field
• 3+ years of hands-on Klaviyo execution (flows + campaigns)
• Expert in SMS campaign + automation management inside Klaviyo
• Deep understanding of Shopify + Klaviyo event data
• Strong campaign QA instincts (email formatting, link tracking, mobile responsiveness, etc.)
• Knows how to design inside Klaviyo, not just use templates
• Fluent in segmentation, A/B testing, and attribution
• Proactive on Slack and good at client-side updates (no ghosting, no missed pings)
• Comfortable in Notion, GSheets, Slack, Figma
• Professional fluency in English with excellent written, reading, and speaking skills
• Access to a laptop/desktop with reliable and fast Internet connection
• Ability to work in Australian Eastern time, Monday to Friday (8 hours per day)

• Competitive pay, always in US dollars
• Work remotely from the comfort of your home
• Health & wellness benefit
• Paid holidays and time off
• Performance and referral bonuses
• Global exposure to the world’s best companies

Pomelo