Trainer - Collections

Sutherland

Central Luzon
Permanent
Full-time

20 days ago

At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with fundamental skills and knowledge. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.Job Description:

Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
Fill out accurate reports.
Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
Facilitate all aspects of floor-training and BQM Training for the program.
Responsible for self-skilling & certification during periods of un-activity (classroom)
Supervise and coach learners in nesting & BQM type environments
Facilitate multi-hour product, behavioral or tool change type learning experiences
Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
Coach and give feedback to trainees to help them fulfill performance metrics.
Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Qualifications:

Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)
At least 2-3 years of work experience as a Trainer.
Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
Strong English verbal and written communication skills
Strategic in developing solutions and process improvements
Willingness and ability to work in a shifting or graveyard schedule

Additional Information:All your information will be kept confidential according to EEO guidelines.Career PathWork at HomeShare this jobInterested in this job?Save JobCreate As AlertSimilar Opportunities:SCHEMA MARKUP ( This text will only show on the editor. )Our Commitment
Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. It is our policy to engage in personnel decisions, including those related to recruitment and hiring, and to administer our personnel policies without regard to race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran's status, genetic information, or any other legally protected characteristic. There is no place for disrespect for cultural differences or insensitive stereotypes. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland

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