Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.We are seeking a motivated person to join our client. This role will work closely with the Tech Support team (who manage inbound calls and support tickets) but will be focused exclusively on outbound activities. The goal is to drive upsells, renewals, and customer check-ins with existing Australian customers.Key Responsibilities
Outbound Calling & Emailing: Proactively reach out to Australian customers to check in on their product/service experience
Upselling: Introduce and close product/service upgrades
Renewals: Contact clients ahead of renewal periods to secure continuation of services
Customer Check-Ins: Ensure users are satisfied, troubleshoot basic concerns, and pass technical issues back to Tech Support
Follow-Up: Call back leads from Tech Support who express interest in upgrades or additional services
CRM Updates: Log all interactions and outcomes in the CRM
Skills & Requirements
Strong English communication skills (clear, friendly, and professional)
Previous sales or outbound calling experience (healthcare/tech/telecom ideal)
Ability to quickly learn and explain the product/service features
Comfortable working with CRM systems and outbound call tools (AirCall)
