Outbound Retention Specialist

• Proactively call customers who canceled or declined service to re-engage and convert them into active accounts.
• Identify the reason for cancellation or rejection and use effective rebuttals to overcome objections.
• Offer personalized solutions, discounts, or revised packages based on customer needs and company guidelines.
• Maintain a positive and professional tone while handling difficult or frustrated customers.
• Document call outcomes, feedback, and customer objections accurately in the CRM system.
• Collaborate with the sales, support, or billing departments to resolve issues contributing to cancellations.
• Meet or exceed daily, weekly, and monthly recovery targets.
• Stay updated on product changes, pricing, and retention policies to better serve customers.
• Participate in regular coaching, calibration sessions, and performance reviews to continuously improve.

• At least 2 years of outbound sales retention experience (telecom industry is a plus).
• Strong negotiation and objection-handling skills.
• Ability to stay calm under pressure and turn negative experiences into positive outcomes.
• Excellent verbal communication and active listening skills.
• Proficient in using CRM systems and dialer tools.
• Results-driven with a focus on meeting targets and KPIs.

• Office-based
• Willing to work in shifting schedules, including nights, weekends, or holidays as needed.

• 8 hour shift

• 13th month salary
• Commission pay

• outbound sales retention : 2 years (Required)

TeleDial Call Center