IT Team Lead
TASQ Staffing Solutions View all jobs
- Angeles City, Pampanga
- Permanent
- Full-time
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
- 4+ years general IT background but preferrably with hands on networking experience
- 2 to 3 years leadership experience. Team Lead or Sr. Team Lead experience in CV required.
- Prior experience leading teams or acting as a shift / module lead is strongly preferred
- Strong understanding of IT infrastructure, including:
- LAN / WAN networks
- Telecommunications & VOICE
- Servers, systems, and cloud fundamentals
- Proven experience in:
- Incident, Problem, and Change Management
- Managing and troubleshooting LAN & WAN environments
- Hands on expertise with Cisco switches, routers, and firewalls
- Strong troubleshooting skills across enterprise IT environments
- Preferred with Cisco Certification (CCNA or CCNP, even if expired)
- Demonstrated ownership mindset and ability to lead under pressure
- Strong communication and stakeholder management skills
- Customer centric approach with the ability to work across global IT and business teams
- Comfortable working in shifting schedules and high availability environments
- Lead L2 service delivery for Network, Security, VOICE, Server, and Systems teams, ensuring timely incident resolution per SLAs and OLAs; act as escalation point for critical issues.
- Drive incident resolution, RCA, and preventive actions; enforce Problem Management to reduce repeats.
- Manage Change & Release activities including CMDB updates, FSC, and risk assessments.
- Ensure IT service availability via backup validation, redundancy checks, capacity monitoring, and participation in BCMS and DR drills.
- Support service transitions, migrations, and upgrades; identify service gaps and implement improvements; collaborate with service owners to enhance stability and performance.
- Coordinate with vendors for escalations and resolutions; monitor and provide feedback on vendor performance.
- Implement corrective actions on security alerts; ensure compliance with IT policies, asset management, audits, and address audit findings.
- Manage IT assets lifecycle with asset teams; maintain accurate records and compliance with governance processes.
- Provide guidance and coaching; promote training and certifications; contribute to knowledge management via SOPs, FAQs, and documentation.
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities