Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Reporting Analyst working hybrid as needed by the business in Metro Manila, Philippines, you’ll be a part of bringing humanity to business. #experienceTTECWhat You’ll be DoingAs a Senior Analyst within the Global Operations Excellence (GOE) team, you will play a key role in driving operational efficiency, automation, and data-driven performance improvement across programs and regions.You will support enterprise initiatives focused on productivity optimization, automation deployment, financial impact analysis, and performance reporting. This role partners closely with Operations, Workforce, Finance, IT, and Digital teams to identify opportunities that reduce non-productive time, improve service delivery, and generate measurable cost savings.You will report to the Director of Global Operations Excellence and will impact the business through analytics, automation insights, and strategic recommendations.During a Typical Day, You’llAnalyze and scope operational data (HC, FTE, KVS, AHT, adherence, OT, billability, etc.) to identify improvement opportunities.Support deployment and performance tracking of automation solutionsDeliver enterprise-level reporting on operational and financial performanceQuantify financial impact of initiatives such as cost savings and productivity gains.Partner with Workforce, Finance, Reporting, IT, and Delivery teams to align on operational and financial data.Provide insights and recommendations to Operations leaders to reduce non-productive time and improve efficiencyAssist in executive presentations, performance reviews, and enterprise governance discussions.What You Bring to the RoleBachelor’s degreeMinimum 3 years of experience5 + years call center or outsourcing experienceAbility to interpret operational KPIs and connect them to financial impactAdvanced skill in Excel and other MS Office applicationsExperience working cross-functionally with Operations, Workforce, and Finance teamsMust be able to work in a flexible shiftBusiness Intelligence Platform Administration (Power BI, Tableau, Qlik) experienceAbility to deliver high-quality results, on time and on target while working across teamsGood executive communication and presentation skillsWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit https://mybenefits.ttec.com/ for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.#LI-Hybrid
