Team Leader - Business Support
- Pasay City, Metro Manila
- Permanent
- Full-time
- Assist to meet performance targets
- Together with team manager participate in problem solving and process improvement process
- Daily working process review & discussion
- People management
- Local quality report
- Coordinate department activities and to ensure quality and timeliness.
- To understand the requirement of the region’s documentation and devise guidelines to the teams to ensure compliance.
- Evaluate department processes, recommend and coordinate needed changes based on process analysis.
- Supervise staff in accordance with company policies and procedures.
- Assist staff to resolve complex problems.
- Establish employee goals and conduct employee performance reviews.
- Provide inputs towards staff scheduling to include: work assignments/rotations, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
- Coach the team members.
- To have a periodic meeting with the team members to discuss on the productivity and feedback
- Responsible for quality control.
- Drive Employee Engagement and Customer Satisfaction Processes.
- Upskill Team Members and help achieve Goals
- Monitor Key deliverables for Process Associates on Continuous Basis
- Some Level of Data Analysis to drive Performance for Individual Process Associates.
- Plan, organize and direct and efficient and effective functional department.
- Drive Employee Engagement and Customer Satisfaction Processes.
- Employee Satisfaction
- Employee accountability and performance
- Bachelors Degree level (preferred)
- Minimum 3 – 5 years’ experience. Logistics / Back office experience is must
- Communication & Leadership skills
- Good Documentation skills – Document Screening, Archiving and retrieval
- Good People management Skills
- Self-Learning and Development
- Customer Orientation: Is focused on identifying and understanding each customer’s needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.
- Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization.
- Schedules time effectively and uses efficient work methods and tools.
- We recognize and reward your hard work through a competitive compensation and performance-based incentive.
- We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.
- Flexible work arrangements to support work/life balance.
- Generous paid time off: Privilege (earned leave).
- Recognition & Engagement culture