Team Leader - MDM

• Lead and supervise the MDM team to ensure the efficient execution of level 5 processes and systems.

• Facilitate the introduction of new processes and drive continuous improvements in existing ones.

• Provide one-to-one coaching and guidance to team members, fostering their growth and performance.

• Address escalations with root cause analysis (RCA) and corrective and preventive actions (CAPA).

• Propose and implement service enhancements by analysing existing solutions.

• Foster a collaborative, one-team mindset across the Global Service Center (GSC) and Business Partner (BP) teams.

• Prepare and distribute KPI reports to Business Partners, ensuring open and effective communication.

• Proactively identify process gaps and areas for improvement, taking necessary actions.

• Optimize workforce efficiency through automation and other tools.

• Maintain strong working relationships with Business Partners and ensure win-win partnerships.

• Support the monitoring of standard business processes and assist in defining process-related organizational structures.

• Report operational performance against defined IKO/KPIs and assist in sales support activities.

• Ensure equitable work allocation among team members and promote operational quality.

• Uphold adherence to First choice standards and actively participate in quality-related and process improvement related projects.

• Collaborate with Centre HR on Employee Engagement Activities.

• Monitor process implementation and provide process reporting.

• Facilitate on-the-job training and address team members' training needs.

• Monitor team performance through agreed-upon KPIs and conduct monthly one-to-one discussions.

• Develop IKOs/KPIs with team members, monitor individual performance, and conduct performance appraisals.

• Strong knowledge of the forwarding and logistics industry, including back-office operations.

• Excellent analytical and problem-solving skills.

• Proficiency in computer systems and software relevant to the role.

• Customer-oriented mindset with the ability to understand and meet business partners' needs.

• Exceptional planning and organizing capabilities to set and achieve goals effectively.

• Sound decision-making skills, even in uncertain situations, with a focus on risk management.

• Proven ability to develop and lead high-performing teams, fostering a spirit of cooperation.

• Influencing skills to persuade others and gain support for ideas and approaches.

• Effective communication skills, both verbally and in writing, adapting to various contexts.

• Strong commitment to excellence, challenging oneself and others to achieve outstanding results.

• Graduation in any discipline.

• Preferably holds management qualifications.

• Significant work experience in the logistics or forwarding industry, with a track record of success in relevant roles. Overall work exp of 5 to 7 years with 1- 2 years exp in leading a team is preferred.

• Educational and professional certifications related to logistics and management would be preferred.

• We recognize and reward your hard work through a competitive compensation and performance-based incentive.

• We empower you to learn and grow through training that gives you the knowledge, skills, and abilities to develop into your role and a great range of resources to support your future career aspirations & personal development.

• Flexible work arrangements to support work/life balance.

• Generous paid time off: Privilege (earned leave).

• Comprehensive medical insurance coverage including voluntary parental cover (applicable for IN only)

• Recognition & Engagement culture

• The largest global network with over 30,000 passionate employees.

• The most efficient processes and fastest response times.

• The best solutions and customer service.

DHL