Assistant Manager-Engagement Management-Engagement Manager

EXL Service

Philippines
Permanent
Full-time

23 days ago

Job Description:Key Responsibilities:Employee Engagement

Design and implement engagement programs aligned with company values and team needs
Monitor employee morale through pulse surveys, feedback sessions, and informal check-ins
Plan and lead events, recognition programs, CSR activities, and wellness initiatives
Champion diversity, equity, and inclusion (DEI) efforts within the team

Communication & Culture

Serve as a communication bridge between leadership and team members
Facilitate team huddles, employee forums, and update sessions
Foster a culture of recognition, collaboration, and continuous improvement

Client and Stakeholder Collaboration

Act as a support contact for client engagement efforts
Coordinate initiatives that align team performance with client expectations
Gather and present insights on team sentiment and performance trends

Responsibilities:Program Monitoring & Reporting

Track the effectiveness of engagement initiatives through KPIs and qualitative feedback
Report on participation rates, satisfaction scores, and impact of programs
Recommend improvements based on insights and results

Qualifications:

2-4 years of experience in employee engagement, people operations, HR, or similar roles
Strong interpersonal and communication skills
Ability to lead cross-functional initiatives and influence without authority
Experience in event planning or project management is a plus
Comfortable working in a fast-paced, people-driven environment

Key Competencies:

Emotional intelligence and empathy
Collaboration and stakeholder management
Project planning and coordination
Analytical thinking and feedback interpretation
Innovation and creativity in employee engagement

Work Environment:

100% Onsite
May require flexible hours during events or peak engagement periods

Qualifications:Program Monitoring & Reporting

Track the effectiveness of engagement initiatives through KPIs and qualitative feedback
Report on participation rates, satisfaction scores, and impact of programs
Recommend improvements based on insights and results

Qualifications:

2-4 years of experience in employee engagement, people operations, HR, or similar roles
Strong interpersonal and communication skills
Ability to lead cross-functional initiatives and influence without authority
Experience in event planning or project management is a plus
Comfortable working in a fast-paced, people-driven environment

Key Competencies:

Emotional intelligence and empathy
Collaboration and stakeholder management
Project planning and coordination
Analytical thinking and feedback interpretation
Innovation and creativity in employee engagement

Work Environment:

100% Onsite
May require flexible hours during events or peak engagement periods

About the Team: EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration - and we've been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to make your goals our goals, whether that's unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose EXL as their transformation partner for many reasons. Our geographic diversity make talent all over the world instantly accessible. Digital accelerators enable unmatched speed-to-value, letting you realize results fast. It's our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we're some of the best in the business. Contact us to see how we can help you achieve your goals.

EXL Service

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