Job Description Remaining Positions: 2 Details: Description: As a member of the Network Operations Center (NOC) within the IT INF NWS (Network and Security) organization, you will be responsible for ensur ing the operational excellence of the various network and security infrastructures utilized by the client. This role involves close colla bo ration with IT members across the global IT organization. As part of the NOC APAC team, you will be expected to work diligently to deliver business-centric services with a strong focus on quality and timeliness in day-to-day operations. You will also be encouraged to strive for standardization and automation across the diverse network infrastructures used by the client. Duties & Responsibilities: Main Focus : To provide technical network active second level troubleshoot ing of Network and Security Services (WAN, WLAN, LAN, VLAN, Special Networks, Firewalls, Internet Proxies, Remote Access and Partner Connections), prepare incident reports, escalate to relevant parties promptly and follow through the case incidents To provide operational support in the areas of Change and Incident Management, run, administer and optimize the global-wide Network infrastructure To carry out proactive management, identify ing trends and problem analysis, mak ing use of available network management tools Ensure that operational tickets and projects adhere to corporate security standards, Computer Systems Validation & Compliance rules as well as internal work ing instructions and standard processes Job Requirements Details: Requirements: Experience 2-3 years hands on experience in troubleshoot ing and configur ing network and security devices (WAN - CISCO, LAN - CISCO, WLAN - CISCO, Internet Proxy - ZScaler , VPN - Global Protect, DHCP - Microsoft and Firewalls - Palo Alto) Technical skills Strong understand ing of rout ing protocols EIGRP and BGP, MPLS, QoS. Good level of knowledge and work ing experience in Internetwork ing , IP rout ing protocols and troubleshoot ing MPLS/IP VPN. Strong understand ing in LAN Cisco technologies, Proxies (Z-Scaler), WIFI Cisco environment, Firewall ( PaloAlto ) and VPN Either one of the follow ing certifications: CCNA or CCNP ACE or PCNSE. CCP-N is a plus Knowledge of ITIL processes and methodologies to deliver high quality support to meet customer needs Fluency in oral and written English. Chinese is a plus Soft Skills Team work End user orientation Good communication skills Accountability (take ownership on topics and sustainably jump into grey areas), Agility (be open and resilient to the changes) and Entrepreneurship (influenc ing and determination to get th ing s done) Sense of urgency and ability to work under pressure Feedback culture (to receive and give feedback, internally and externally to the team) Ability to follow processes and to generate good documentation. #LI-RT1 #LI-ONSITE Pay Range: Based on Experience