Customer Service Specialist

Taguig City, Metro Manila
Permanent
Full-time

2 hours ago

Requirements

At least 1 year(s) of working experience in the related field is required for this position.
Candidate must possess at least a Bachelor's/College Degree, Senior High School Diploma, Some College (But did not graduate) on any course.
Fresh Grad / Entry Level specializing in BPO/Call Center or equivalent.

ResponsibilitiesWhat Customer Service Operations contributes to Cardinal HealthCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.Job SummaryThe Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. The job works directly with customers to strengthen Cardinal Health’s operational performance, strengthen existing customer relationships and assists with the prospecting of new business opportunities. The Senior Representative, Customer Service Operations collaborates cross functionally with Commercial, Finance, Supply Chain and Operations teams to ensure customer account needs are meet, and operational performance is optimized to enhance customer experience.ResponsibilitiesProvides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.Redirects customers to applicable in-house resources as necessary.Supports general post-sales issues resolutions as necessary.What is expected of you and others at this levelEffectively applies knowledge of job and company policies and procedures to complete a variety of assignmentsIn-depth knowledge in technical or specialty areaApplies advanced skills to resolve complex problems independentlyMay modify process to resolve situationsWorks independently within established procedures; may receive general guidance on new assignmentsMay provide general guidance or technical assistance to less experienced team membersJob summaryCustomer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders...Key selling pointsTop 14 in the Fortune 500 Companies (2024)In-houseHybrid Setup | Free Shuttle ServiceAdditional Info

Location: Taguig City, National Capital Region (NCR).
Full Time position(s) are available.
Number of vacancies: 1.

About UsHeadquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company, providing customized solutions for hospitals, health systems, pharmacies, ambulatory surgery centers, clinical laboratories and physician offices worldwide. The company provides clinically-proven medical products and pharmaceuticals and cost-effective solutions that enhance supply chain efficiency from hospital to home. Cardinal Health connects patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of experience, with approximately 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 25 on the Fortune 500.Cardinal Health is more than a business, more than a partner, more than hard workers. It’s wings. Its unrivaled scale and focused approach leads to better solutions. The company’s strength flows from four areas of expertise: logistics, product, business and patient solutions. Cardinal Health welcomes new challenges, anticipates trends, and as Wings, brings support, speed, and mile-high vision to all customers.

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