Job Description Team and Role Introduction: The Seller Experience (CX) team is responsible for improving end to end journey experience for our sellers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. You will lead strategic, cross-functional projects across SEA to drive customer value creation and resolution of customer experience friction areas. This position will engage in holistic business problem solving, clearly defining multi-faceted projects and outcomes, and regular communication with senior management. Strategic thinking, comfort with data analysis, cross-functional influence, project management, and executive presentation skills are essential. Responsibilities: -Lead senior management sponsored programs that aim to deliver differentiated seller value proposition -Own key seller journey milestones to drive an exceptional seller experience from discovering issues through customer research to prioritizing efforts through business modelling -Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies -Ensure complex initiatives are executed on-time, within scope, with successful implementation by all relevant stakeholders -Support Group Head of Customer Experience on initiating and delivering new strategic initiatives and special projects Job Requirements Requirements/Qualifications(must have): -2-5 years of experience in business consulting, strategy, and/or project management. -Superb business acumen, structured problem-solving, and data analysis skills -Strong experience in business and data analytics such as Excel, and solid analytical acumen especially in generating and evaluating KPIs, metrics, and customer feedback -Sound problem-solving skills focusing on dissecting root causes of problems and implementing solutions -Strong project management skills and the ability to organize multiple priorities and meet deadlines -Strong stakeholder management and the ability to collaborate and communicate effectively (both written and verbal) with senior counterparts