Customer Care Advocate I

Curran Daly & Associates

Ortigas Center, Pasig City
Permanent
Full-time

2 months ago

Job DescriptionCustomer Care Advocate IPosition Summary:

Perform complex transactions regarding claims and returns requests and process corresponding credits and/or denials. Work closely with other departments to resolve disputed claims or debits. Monitor system for outstanding deductions and process resolution.

Major Responsibilities:

Perform more complex research of debits for customer claims and returns and process the corresponding credits and/or denials

Approve/deny all returns based on policy, appeal denied return items, assist with dispute resolution * Review debit information, make direct calls to customer to obtain missing information.

Monitor outstanding deductions and reconcile balances.
Notify distribution center of shipping discrepancies.
May authorize credit up to appropriate credit value assigned. Credits of greater value must be approved by Supervisor or Manager of department, or appropriate director.
Reviews accuracy of credit files and maintains appropriate credit files.
Responsible for distributing credit copies and supporting documents.
Write denial letters to customer for debits/claims that are denied.
Provide excellent customer service to business unit POCs and other internal customers
Prepare monthly metric reports, field credit reports etc.
Work with sales force and collections to keep outstanding balances minimal.
Process promotional event credits
Escalate issues and concerns to management.
Verify reviewable items with planners and counterparts
Adhere to all Export, Import and Supply Chain Security Policy requirements relevant to the position
Adhere to ISO Standards
Job duties include but are not limited to the above

Required Education / Experience / Skills:

4 Year College Degree
Business degree / background, optional
Customer Service Experience (optional)
PC skills: PowerPoint, Word, Excel, Access, E-mail/Outlook, Internet/Intranet for business functions
Above average spoken and written communication skills
Ability to handle varying workloads

Training Activities:

ERP Training (SAP/Oracle, Esker, any applicable Finance ERP)
MS Office Applications (Excel, Word)
Soft Skills Training (attitude, teamwork, customer service, interpersonal skills, time management, English communication including business writing)
Travel: None
Language: English
Shift: Night Shift

About Regal RexnordRegal Rexnord Corporation (“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.You may not know it, but Regal Rexnord impacts your life every day. The company's products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.Regal Rexnord's business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company's commitment to sustainability. The company's industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company's strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Curran Daly & Associates

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