Complaint Handling Engineer Nexperia View all jobs Cabuyao, Laguna Permanent Full-time 10 days ago Job DescriptionWhat you will doFulfill Complaint Handling role responsibility and ensure customer satisfactionRegister, follow up complaints and process all customer enquiries (mainly technical) and monitor/support until closureGenerate initial 8D reports with complaint historyReceive and process customer inbound calls, e-mails, mails/packages, organizing conference calls whenever necessaryCooperate with internal/external stakeholdersGenerate customer complaint reports, dashboards and presentations when requestedContribute on EEN (EOS/ESD/No trouble found) reduction programUse and maintain customer CoHa portals and processesSupport local CSC on 8D generation for logistic complaintsFeedback customer specific quality requirements / expectations towards Quality Management and SQEsSupport projects for key customer(s) together with our SQEs and our admin based in the PhilippinesWhat you will needMaster/Bachelor degree in Engineering, Electronics or QualityManagement•Knowledge of semiconductors Failure Analysis TechniquesKnowledge of quality systems, failure analysis tools, flows, techniques and methodology (8D, 3x5Why, Ishikawa, risk assessment etc…)Understanding of semiconductor manufacturing processesFluent English (both written & verbal)Excellent communication, persuasive and interpersonal skillsGood negotiation capabilities with both internal & external customers.Flexible and self-organizedStrong analytical and problem-solving skillsWhy work for us?Competitive salary and benefits packageOpportunities for professional development and growthA commitment to workplace safety and employee well-beingAn innovative and dynamic work environmentTalent acquisition based on Nexperia vacancies is not appreciated. Nexperia job adverts are Nexperia copyright © material and the word Nexperia® is a registered trademark.D&I StatementAs an equal-opportunity employer, Nexperia values diversity not just because it is the right thing to do but because diverse teams perform better. We are dedicated to being inclusive, and a proof point of this dedication is that we were the main partner of the very first Dutch Paralympic Team NL House during the Paris 2024 Paralympic Games. Our recruitment process is inclusive and accessible to all, and we consider all applicants fairly, as well as providing a safe work environment and reasonable adjustments where requested.In addition, we offer our colleagues the possibility to join employee resource groups such as the Pride Network Group or global and local Women's groups. Nexperia is committed to increasing women in management positions to 30% by 2030. Nexperia Apply Now Next Forward this job to your email to apply later Save Share Follow this company
