Job Description BUSINESS DATA MANAGEMENT Responsible for the independent review and analysis of MIS reports for the team and Senior Management. Develops, tracks, analyzes key performance metrics versus center/group's budget. PROFITABILITY MANAGEMENT Provides independent analytical summaries to guide the Team and recommends ways to increase center profitability. Engages in forecasting and budgeting for the center. SUPPORT AND PROJECT MANAGEMENT Organizes, and coordinates programs, such as (but not limited to: Sales drives, Sales related events, Sales motivational events) Manages and maintains timelines and provides regular updates on status / results of such events / programs. Handles projects and systems enhancements PROCESS IMPROVEMENT Identifies process improvement and revenue generating opportunities, create and implement solutions - monitor progress / results. Coordinates with BPM and Operations units regarding policy changes, clarification and implementation. Show more Show less