Patient Support Specialist
- Cebu
- Permanent
- Full-time
- Handle redundant tasks;
- Resolving inbound patient requests over phone, text, and email by reviewing their order details to provide accurate and detailed information
- Reaching out to patients to resolve issues preventing their order from processing
- Partnering with internal and external operational teams to make prescriptions successful
- Assisting patients with and providing best practices to support their success on Phil's platform
- Understand complex systems simply and you frequently find creative solutions
- Understand technology and software applications
- Can explain difficult and nuanced concepts with simplicity and ease verbally and in writing
- Able to demonstrate your ability to disarm others in difficult situations
- Must be incredible teammate and you build up others
- Passion for helping people
- 1+ year of experience in customer service over phones, email, or live chat
- Healthcare experience is NOT required, but is a plus
- Start up experience is a plus!
- Must be ready for a fast-paced and frequently changing environment