The Reserve Pool Officer primarily acts as a reliever for any position in the Branch such as Branch Operation Head, Branch Service Officer, and Branch Service Associate of any branch that needs back up and/or additional manpower. When acting as a Branch Officer, she/he is responsible and accountable for supervising the day-to-day branch operations service delivery including proper observance of the Bank's Code of Conduct and other policies to ensure the following: Compliance to regulations, bank policies (pass audits), Code of Conduct Zero operational losses (no losses due to frauds, irregularities, negligence & errors) Complaints management (all customer complaints/feedback are immediately addressed according to the bank and regulatory timelines to the satisfaction of clients) Increased productivity in terms of cost reduction, waste elimination and telesales Adherence to premises standards Proper personnel selection Job Requirement : Minimum 3 years of experience in a leadership role within a retail banking or financial services environment Strong understanding of banking operations, including deposit and lending activities, customer service, and compliance Excellent interpersonal and communication skills, with the ability to effectively manage and motivate a team Problem-solving and decision-making skills, with a focus on continuous improvement Familiarity with banking regulations and a commitment to maintaining compliance Bachelor&aposs degree in Business Administration, Finance, or a related field, or equivalent experience Show more Show less