Senior Service Deputy Account Manager

Quezon City, Metro Manila
Permanent
Full-time

22 days ago

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.Primary Responsibilities:

Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership
Provide expertise and customer service support to members, customers, and/or providers
Identify and resolves operational problems using defined processes, expertise and judgment
Investigate claim and/or customer service issues as identified and communicate resolution to customers
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Bachelor's Degree preferably PHRN
2+ years of client account management experience
1+ years of claims processing experience
Intermediate level of proficiency with MS Word and Excel

Preferred Qualifications:

UNET, COSMOS, FACETS or NICE claims platforms experience
Project management experience
MS PowerPoint

Take the next step, online at:At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Optum is a drug-free workplace. © 2025 Optum Global Solutions (Philippines) Inc. All rights reserved.

UnitedHealth Group

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